If the fault is inside your property, your internet provider will not repair it.
These issues must be handled by a licensed cabler with fibre endorsement using the correct testing equipment.
In most cases, fibre optic cables are not repaired — they are replaced or re-terminated.
This ensures proper signal quality and prevents ongoing issues.
Fibre repairs require specialised tools and trained technicians to complete correctly.
We diagnose and repair fibre faults using professional testing equipment to ensure the issue is properly identified and resolved.
Our services include:
A red optical light on your NBN box indicates there is no optical signal reaching your connection.
This is typically caused by a fibre fault somewhere between your connection point and the internal fibre lead.
When this occurs, your internet service will stop working completely until the issue is repaired.
If your NBN optical light is red, there are a few basic checks you can perform:
However, in most cases, the issue is a fibre fault that cannot be resolved without proper testing.
If the problem remains, the fibre connection must be diagnosed and repaired by a licensed technician using specialised equipment.
In Campbellfield, fibre faults are commonly found in warehouses, factories, and commercial buildings where cabling is exposed to higher risk.
We regularly assist customers in suburbs surrounding our Campbellfield office including:
Broadmeadows, Roxburgh Park, Meadow Heights, Coolaroo, Dallas, Fawkner, Glenroy, Hadfield, Coburg North, Pascoe Vale, Reservoir, Thomastown, Lalor, Epping and Tullamarine.
We are also happy to travel outside these areas on request.
It means your connection is not receiving a fibre signal, usually due to a damaged cable or connector.
Basic checks can be done, but most faults require professional testing and repair.
In most cases, it is replaced or re-terminated to ensure proper signal quality.
Most fibre faults can be diagnosed and repaired in a single visit, depending on the issue.
Fibre faults require accurate diagnosis — not guesswork. We specialise in telecommunications fault finding and fibre repair for both residential and commercial environments.
Customer
Fantastic service! Sorted out my phone and internet systems. Highly recommend
Customer
Calvin’s expert knowledge got our connection up and running. Professional and friendly service that is hard to find.
Customer
Thank you, Calvin for the groundwork/researching you did when we were having major issue with Telstra/NBN. We finally go connected to both internet and phone. Thanks for assistance given.
Customer
I was completely impressed with the professionalism and excellent customer service. The quality of work was exceptional. I could not have asked for more. Thanks again for your services.
These guys have been great in setting up our telephone systems. We have used them over the past 7 years and always been very happy with the service. Can’t recommend them enough!
